FAQ
Who benefits from Bravesline sales?
Bravesline is proudly operated by the Indian Hill Boosters Association, a 501(c)(3) nonprofit, volunteer-led organization dedicated to supporting extracurricular opportunities for students across the district.
Every Bravesline purchase does more than show your Braves spirit—it helps fund the programs that enrich the student experience. Proceeds from the store directly support athletics, fine arts, clubs, and other extracurricular activities throughout the district.
When you shop at Bravesline, you're investing in the Indian Hill community and helping provide students with opportunities to learn, compete, create, and grow.
Thank you for supporting Indian Hill Boosters and our Braves!
When is Bravesline open?
Bravesline is open 9:00 a.m.–3:00 p.m. every Friday that school is in session.
If school isn't in session, Bravesline isn't open. That includes school breaks, conference days, holidays, and other days when students are not in school.
We know a single weekly shopping day isn't always convenient, but our Friday hours allow us to provide a consistent, reliable schedule while working within the realities of a volunteer-led operation.
Why isn't Bravesline open more often?
Bravesline is volunteer-led, and our volunteers are also Indian Hill parents, grandparents, community members, and Boosters supporters with jobs, families, activities and the same busy schedules as you!
Our volunteers are at the same sporting events, concerts, plays and school activities as your families—and when the kids are sick, we're usually dealing with that, too. 😊
Rather than publish hours we can't consistently staff, we've chosen to maintain a reliable Friday schedule that our community can count on.
We're not Amazon—and that's part of what makes Bravesline special. ❤️
What is your return/exchange policy?
We want you to love your Bravesline purchase!
Returns and exchanges are accepted within 30 days of purchase provided that the item is:
- Unworn and unused
- In original condition
- Returned with all original tags attached
- Accompanied by the original Bravesline receipt or the name, email address or phone number associated with the purchase
Items that have been worn, washed, altered, damaged, or are missing their original tags are not eligible for return or exchange.
All sale/clearance items are final sale unless the item is defective.
If we are unable to locate a record of your purchase, we may be unable to process a return or exchange. This is one of the reasons we ask for your contact information at checkout—it helps our volunteers quickly locate your purchase when you need us.
If an item is defective, please contact us as soon as possible so we can determine the best way to help.
Why do you ask for my name, email address or phone number at checkout?
It's primarily so we can find your purchase later if you need to make a return or exchange.
We're not interested in selling your information, filling your inbox with marketing emails, or giving your phone number to anyone else. We use your information to help us serve you and manage your Bravesline purchase.
No spam. No selling your data. Just a much easier way for our volunteers to find your receipt.
Why can't you reorder a particular item?
We'd love to be able to restock every Bravesline favorite, but that's not always possible.
Some products are available only in fixed order quantities. Other products—such as certain name brand styles—may only be available to us during a specific ordering window once each year.
Availability can also depend on vendor inventory, production schedules, and whether a particular style is being discontinued.
So if something sells out quickly, it may genuinely be a one-and-done opportunity.
Can someone else pick up my order for me?
Absolutely!
A parent, friend, neighbor, grandparent, or other trusted person can pick up your order on your behalf.
Please make sure you've arranged pickup with someone you trust. Once an order has been released to the person picking it up, Bravesline cannot be responsible for what happens to the order afterward.
Do you ship?
Not yet—but we're working on it!
Our current operation is designed around in-person shopping and pickup, but we know shipping would make Bravesline more convenient for many families and alumni.
We're actively working on what a shipping program could look like. Stay tuned!
Can I request a special order?
We're always happy to hear what you'd like to see at Bravesline! However, we're not able to accommodate individual special-order requests.
Our merchandise selections are based on vendor availability, minimum order quantities, pricing, demand, school/community needs, and the capacity of our volunteer-led operation.
If there's something you'd love to see, we still want to hear about it—your requests help us understand what our community is looking for.
Do you offer discounts?
From time to time, Bravesline offers special promotions, staff and volunteer discounts, sales, and other offers.
Follow us on Instagram and Facebook and keep an eye on the Bravesline website for current promotions and special releases.
I have another question. How can I reach you?
We're happy to help! Please reach out through the contact information provided on our website and we'll get back to you as soon as we can.
Just remember: Bravesline is volunteer-led, so response times may not always be instantaneous. We appreciate your patience and promise we're doing our best!